John Macon
810 Westfield Drive
Anna, TX 75409
972-924-3715
johnmacon[-AT-]iweavewebs[-DoT-]com

Web Application Developer/Technician

Creative and self-motivated with over 8 years experience in Internet technologies and associated areas. Over 10 years results oriented management experience in restaurants and in the computer industry. Talent for assessing problems and working with others to quickly resolve issues. Strengths include:

• Strong Customer Service Skills
• Creative Thinking
• Problem Resolution
• Team Oriented
• Quick Learner

Professional Experience

Idearc Media (formerly Verizon)– Coppell, TX June. ’04 – August ‘08

Staff Consultant – Web Technologies

As a member of the Internet Services department, I was responsible for supporting over 450 users nationally to allow them to fulfill Internet related products and advertising. I helped to develop and maintain web based applications that allowed a single point of access for users then allowed them to perform their functions based on their role.

• Consolidate and maintain 8 different applications into one standardized interface
• Host regular vendor meetings to discuss new technologies, change requests and open issues
• Build automated processes to increase the efficiency of the Webhosting Team
• Develop new applications as needed to fit requirements given by the Sales and Fulfillment Teams
• Support Marketing by building and testing new products prior to rollout
• Develop and maintain reporting to track the performance of Internet related products and advertising

Prior to working in Internet Services, I was a member of a large development team responsible for maintaining the changes for over 360 sites simultaneously, developing web based tools for team use, and building sales through customer service. Other duties included:

• Build New Web Sites
• Offer Advice on SEM and SEO for Clients
• Build Custom Elements for Sites as Sold by Myself and Others
• Find and Evaluate Training Resources for Other Developers
• Build on Customer Relations to Improve Customer Satisfaction and Retention
• Maintain Specified Level of Customer Service as Assessed by Supervisors & Coaches

While at Idearc, the following has been accomplished:

• Flash Level 1 & 2 Training as Provided by New Horizons
• Developed PHP/MySQL Web Based Tool to Evenly Distribute Workload to 36 Developers by Separating New Orders From Changes & Icons.
• Attended or Participated in 8 Specialized Training Sessions Either Online or in Person
• Piloted Several Special Projects
• Served on Several Quality In Training Teams to Improve Staff Retention & Knowledge
• Was awarded the SPARC Award for Individual Effort for an idea that turned a previously unutilized page into an area that generates and average $12,000 a month perpetually with no further maintenance needed.
• Developed automated processes to replace manual efforts for all standard periodic reporting tasks.
• Decreased trouble ticket resolution times by implementing a set of processes that are used to submit, track, and report all tickets and to hold vendors accountable for delayed solutions.
• Developed a work load balancing tool that allows automated distribution of work to over 450 users based on the type of product and role of the user receiving the work.

Highpoint Southwest Services – Addison, TX Sept. ’03 – June ‘04

Product Merchandiser

Responsible for proper product placement, increasing sales through the use of point-of-purchase materials, and associate training. Main duties included:

• Proper Shelf Alignment
• Proper Product Placement
• Point of Purchase material placement
• Conform to OSHA construction codes
• Maintain customer relations
• Build product displays

Spider Design Digital Creations – Garland, TX Oct. ’02 – Sept. ‘03

Self Employed

Spider Design Digital Creations designed several commercial sites with complete e-commerce capabilities.

• Up sale products such as animations and splash screens for sites
• Utilize strong customer service skills to maintain customer relations and build new ones
• Graphic design
• Shopping cart development using PHP and MySQL
• HTML coding using Dreamweaver (MX and 4) and Notepad
• Develop JavaScripts for navigation effects
• Use Flash (MX, 4, and 5) to display certain elements in an animated fashion
• Use Photoshop 6 and 7 to develop custom graphics based on customer requirements and desires.
• SEO using popular search engines such as Google, MSN, Yahoo! and others

Global Technologies Brokerage – Dallas, TX May ’01- Oct. ‘02

Technical Supervisor

Recruited to help turn around failing company, built sales from under $100k from the following year to over $300k in 2002. Utilized strong customer service skills and motivational management techniques to improve customer relations, build repeat sales to existing customers, and gain new customers through use of positive word of mouth. Also used Internet related experience to develop an online identity and improve sales through existing web site.

Design and develop an online identity
Develop a shopping cart with automated tracking, packing slip creation, and data export capabilities
Work with customers to locate items specific to their needs, negotiate prices between the buyer and seller, and commissions for GTB
Supervise and train technical staff to repair, rebuild, and assemble complete computer systems

Cable Technical Services – Dallas, TX Sept. ’98 – May ‘00

PC Technical Supervisor

Recruited to help distribute broadband technologies for TCI (later AT&T, then Comcast) via cable modem access. Trained and supervised up to 48 technicians in how to properly install hardware, software, and troubleshoot common problems onsite. Developed an extensive training manual, troubleshooting guide, and comprehensive customer satisfaction survey to insure proper job completion.

• Worked with TCI Technicians to develop standardized installation techniques
• Developed an online resource for installers to use for hardware drivers, software, and troubleshooting
• Utilized strong troubleshooting skills to fix uncommon problems and issues with customer computers
• Used motivational techniques to increase team output while lowering labor costs

Other Experience

• Photoshop 4-7, CS-CS2
• Dreamweaver 4, MX and MX 2004, CS
• Notepad++
• Flash 4, 5, MX and MX 2004, CS
• Actionscripting 1-2
• Freehand MX
• Fireworks MX
• Illustrator 9, 10 and CS
• 3D Studio MAX 2 and 3
• HTML
• PHP 3-5
• JavaScript
• MySQL 4, 5
• XML
• DHTML
• CSS

Portfolio

Sportsworld Auction www.sportsworldauction.com (Demo Available)

Developed an auction site from the ground up. Several of the features that the client wanted were not available in any other auction software package. Here are just a few of the items from the site requirements:

• Online editor that allows for editing text and images on all pages.
• Develop a function for the auction items that will not allow an item to end if there has been a bid in the last ten minutes.
• Create an importer that will accept Excel spreadsheets or text documents.
• Bulk image uploader
• User bidding that will allow a customer service rep to place a bid for the customer
• Bidding engine that will allow for maximum bids of any amount but will increase the minimum bid by 10% and will allow for the bidder to place reserve bids and purchase the item immediately for a set amount.
• Set items up as collections and allow more than one collection to be auctioned at a time
• User management system that will allow the original item owners to view which items are being bid on, the amount of profit they have made, how much they owe Sportsworld, and any items they are bidding on themselves.
• Hot Items section on the home page that will show items that are currently in a bidding war to entice others to join in the bidding. Also allow for items to be set up as specials and they will show up on the homepage at all times.
• Blogging system that will allow the owner to make "posts" about a collection or item but will not take comments from visitors.
• Mass mailing system that will notify users when they have been outbid, when the auction is ending, when they have won and how much they owe based on pickup or shipping options.
• Item packing slips that will allow for input for the shipping and handling amount based on the winner's preferences.

Boca Security Locksmith www.bocasecuritylocksmith.com (Demo Available)

Site owner was experiencing mass amounts of Pay Per Click (PPC) fraudulent clicks which were costing the customer hundreds of dollars each week. The customer wanted a way to minimize the amount of returning fraud.

• Track the IP address and referring URL of visitors.
• Log each visit and if the visitor came from a "PPC" ad site such as superpages.com more than 3 times in less than 10 minutes then automatically redirect the visitor to a page warning of potential legal action if the clicks continued.
• Ignore multiple clicks from search engines.
• Reset the IP addresses after 24 hours.
• Reports to show how many clicks were coming from each URL based on daily, weekly or monthly choice to help reconcile billing with PPC ads.

The customer experienced a decrease of PPC expense by almost $400 a week after implementing this system.

KSL Financial www.kslfinancial.net

Built a widget to go on the site that allows for different "Ads" to be shown based on the referring URL and to report clicks from PPC Ads to help with billing reconciliation's.

• Ad generator that will allow the user to create a text based ad, uses the site's CSS file for display, and will provide a link to use in PPC Ads to track clicks.
• Create mailing system that will allow visitors to express their interest in the products offered.
• If the visitor comes from a non-PPC ad or search engine, show a random ad instead of a specific ad.
• Allow ads to be set up with start and stop dates and active/deactive status

A&E Mailers www.aemailers.com

Build large file uploader that will allow for files up to 50MB to be uploaded over HTTP.

• Script that will allow visitor to upload file.
• Email sent to site owner notifying of file upload and provide a link to download it
• Automatically remove files after a set amount of time
• Space management area that will allow site owner to delete files if needed before they expire.

Peter's Images Salon www.petersimagesalon.com

The customer wanted to start selling gift certificates online but did not want to pay for a payment gateway and his onsite processor did not handle online transactions.

• Gift Certificate sales page that will not process the payment online.
• Encryption and storage in a secure database that separates the cardholder from the card data.
• Mailing system that notifies site owner of sold certificate.
• Secure processing area that decrypts data for single use then deletes all financial data from database.
• Mailing system that will send the certificate link via email.
• Certificate print page to print the certificate out then not allow it to be printed again.
• System to allow for a visitor to purchase a certificate then have it emailed or postal mailed to another person.
• Use Flash to animate the logo and create a splash page navigation menu
  

Steward Printing www.stewardprinting.com

Developed an online information resource and custom catalog application for displaying commonly ordered products for certain customers based on their approved ordering options.

• Used PHP and MySQL to develop a catalog system that displays products and options depending on login and password used
• Developed an easy to use interface for ordering items, choosing options, confirming orders and tracking shipments
• Used a system based on permissions to allow customers to limit which areas and products certain users could view and affect
• Supplied stock images to increase visual appeal
• Developed a customer interface to allow additional shipping addresses, additional users, additional products, and to view current and past orders
• Used customer supplied graphic to develop coordinated graphics for the remainder of the site.

Buy Invitation Only www.buyinvitationonly.com (Site Offline)

Designed a shopping cart system capable of using multiple options per item using only HTML and an offsite order processing system. Designed graphics from scratch for site, set up easy to use navigation and ordering to promote more online orders. Animate a logo using Flash MX and offering a way to bypass it for dial up users.

• Coded over 1400 pages solely in HTML to offer 1200 products due to restrictions on host server.
• Designed header graphics, navigation graphics, and icons to be used throughout the site
• Implemented a promotional campaign to be used both online and offline to promote the site and encourage visitors to purchase products online versus over the phone
• Used search engine friendly text, coding techniques, and navigation to raise search engine placement

Touch Home Textiles www.touchtextile.com (Site Offline, demo available)

Developed a classical style site with simple navigation animations, and product placement. Used Flash to animate the logo, incorporate it into the site, and offer visitors a way to obtain the flash plug-in if they do not have it installed.

• Used Flash 5 to animate the logo and incorporate it into the site
• Developed the animated navigation system to view products and information
• Developed the system of information and product delivery to be pleasing to the eye as well as efficient
• Imported the completed site into Director to create an offline version of the site to be used on CD ROM